Tip Sheets and training for 4Next
Our best practice tip sheet offers advice to streamline the process of managing cases with 4Next. Workflow tip sheets are intended for staff with specific, limited interaction with 4Next. The individual eLearning activities for the online training are linked below. Online eLearning courses for 4Next are available in HealthStream for all Mass General Brigham staff. For users outside the Mass General Brigham system, the online eLearning and video demonstrations are available via 4Next.
Case management tip sheets
- Best practices for case management
- Adding a new case in Epic Hyperspace
- Guide to referral and case statuses for case management
- Referring to unverified providers
- Resending denied and/or canceled referrals
- Searching for home health, home hospice, and inpatient hospice
Case management - video demonstrations
- Cases Sent: Getting Started in Epic
- Cases Sent: Sending a Referral & Communicating
- Cases Sent: Cancel and re-open a case
- Cases Sent: Finalize and re-open a case or need
- Cases Sent: Create a case and co-assign to liaisons and others (BWH/BWFH: see next)
- Cases Sent: BWH/ BWFH Co-assigning a new case to liaisons and others
Case ownership/co-ownership video demos and tip sheets
- Take ownership for assignments based on and Epic-based list
- Video demo: ownership by care unit
- Video demo: ownership by admit team
- Tip sheet: transferring case ownership by Epic list
- Tip sheet: transferring case ownership by user
- Video demo: Manage co-ownership for more than one case at a time
Referral management video demos and tip sheets
- Sending a message: choosing the message type
- Providing the Physician's Review and Admission Determination for Referrals Received
- Viewing Referrals with unread messages
- Working with the Home Care Pre-admission Assessment and the IRF/SNF/LTAC Screening forms -
changing font size, finding your place, and using the keyboard - SNF, LTAC, and RH users: Viewing & printing clinical documents, attachments, and the screening form: Tip Sheet
- Home Care users:
- Viewing & printing clinical documents, attachments, and the Pre-Admission Analysis form: Tip Sheet
- Viewing Referrals where SOC is today or SOC is tomorrow: Tip Sheet
- SOC is Today: Video demo
- SOC is Tomorrow: Video demo
- Mass General Brigham Home Care users: 4Next MGBHC Liaison Sorting Report Tip Sheet
- Spaulding Rehabilitation Network users: Managing SRN Faxes Tip Sheet
- 4Next reports
- Video demo: Enrollments & Help (non-MGB)
- Video demo: Managing a referral
- Video demo: Denying a referral and cancelling an offer
eLearning Activities - Managing Cases with 4Next in Epic
The individual eLearning activities below are not tracked, and if you exit, you'll have to start at the beginning.
- Getting Started with Cases Sent - Epic (includes adding a case)
- Searching for Providers - Epic
- Sending Referrals - Epic
- Communicating - Epic
- Canceling and Re-opening Needs and Cases - Epic
- Finalizing and Re-opening Needs and Cases - Epic
eLearning Activities - Managing Cases & Referrals Received in standalone 4Next
The individual eLearning activities below are not tracked, and if you exit, you'll have to start at the beginning.
- Getting Started with 4Next - standalone
- Adding a Case in 4Next - standalone
- Searching for Providers - standalone
- Sending Referrals - standalone
- Communicating - standalone
- Canceling and Re-opening Needs and Cases - standalone
- Finalizing and Re-opening Needs and Cases - standalone
- Managing Referrals Received
eLearning Activities - Managing Referrals Received for Mass General Brigham staff
The individual eLearning activities below are not tracked, and if you exit, you'll have to start at the beginning.
HealthStream Courses for Mass General Brigham staff
You progress is tracked by HealthStream.
- MGBE 4Next - Managing Referrals Received (2024)
For Mass General Brigham staff who manage incoming referrals for post-acute care. (30 mins) - MGBE 4Next - Managing Cases (2024)
For Mass General Brigham staff who manage cases and send referrals to transition patients to post-acute care, using 4Next acute in Epic. (1hr 5 mins) - MGBE 4Next - Finalizing (2024)
For Mass General Brigham staff who finalize needs and cases once the patient's disposition is understood. (10 mins) - MGBE 4Next - Managing Cases and Referrals Received (2024)
For Mass General Brigham staff who do both: manage cases and send referrals to transition patients to post-acute care, and also manage incoming referrals for post-acute care. (1 hr 30 mins)
For non-Mass General Brigham providers: eLearning, videos, and tip sheets
- eLearning for 4Next 2.0 - eLearning link and training tips
- Day 1 tip sheet - Logging In, Help, Enrollment, and eLearning; quick tips for day 1; communication and referral review; best practices for referral status; setting up notifications and My List preferences
- Video demo: Enrollment Form and Help - video demonstration on finding the enrollment form for new non- Mass General Brigham users, and using the context-sensitive online help
- Video demo: Review of Referral Management - video demonstration of the 4Next 2.0 compared to the previous version
- Video demo: Managing a referral
- Video demo: Denying a referral and cancelling an offer
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